Patient experience
Patient-reported experience measures (PREMs) capture how people experience their care, including communication, involvement in decisions, treatment and the care environment.
The National Kidney Patient Survey, run by the UK Kidney Association in partnership with Kidney Care UK, collects this information annually. Responses include information about the patient’s kidney centre, treatment and demographic characteristics, alongside their experiences of care.
The UKRR uses these responses to analyse patient experience and publish findings through reports and the PREM data portal. Kidney teams can use the findings to identify priorities for service improvement and review changes over time.
